Call Centre Customer Service Representative

Duration

27 Weeks, 597 Hours

Overview

The Call Centre Customer Service Representative Diploma program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services, and to provide skills to facilitate upward movement in their chosen profession.

This program provides graduates with the necessary skills to answer enquiries and provide information regarding an establishment’s goods, services, and policies, and to provide excellent customer service when receiving orders or payments and processing requests for services.

Students are required to take some elective courses from prescribed study areas.

 

Admission Requirements

  • Grade 12 or equivalent, or
  • Mature Student Status.
  • Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
  • Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Core Courses

  • Business Correspondence Level 1
  • Business Math
  • Call Centre Equipment and Technology
  • Call Centre Industry Overview
  • Call Centre Telephone Sales
  • Career Options and Opportunities
  • Customer Service
  • Grammar Essentials for Business Writing
  • Job Search & Resume Writing
  • Team Dynamics and Personal Development
  • Telephone Communication Skills
  • Workplace Success/Intrapreneurship

Career Opportunities

  • Graduates of this program have a varied choice of positions, such as:
  • Inbound/Outbound Marketing
  • Order Desk Support
  • Reservations to Team Leaders
  • Supervisors
  • Managers of Call Centres