23 Weeks, 509 Hours


The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.

Students are required to take some elective courses from prescribed study areas.

Admission Requirements

  • Grade 12 or equivalent, or
  • Mature Student Status.
  • Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.

 Core Courses

  • Business Math
  • Customer Service
  • Customer Service Simulations
  • Grammar Essentials for Business Writing
  • Introduction to Personal Computers
  • Telephone Communication Skills

 Career Opportunities

Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative